Hotel Business Travel Manager in Danbury, CT at Ethan Allen Global Inc.

Date Posted: 1/13/2020

Job Snapshot

Job Description

Requisition ID: 006685

Position Summary:

The Business Travel Sales Manager for the Ethan Allen Hotel is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.   

Essential Duties and Responsibilities:

  • Develop a full working knowledge of the operations of the Hotel, including Food and Beverage, Guest Services and Reservations.
  • Develop a complete knowledge of company sales policies and standard operating procedures, to ensure that the sales team has the knowledge of, and adheres to, those policies.
  • Conduct outside sales calls 2-3 days per week.
  • Partner with Sr. Sales Manager to develop new business with the concentration on filling rooms in the Monday-Thursday timeslot.
  • Operate the Sales Department within established sales expense budget.
  • Initiate and follow up on leads.
  • Maintain and participate in an active sales solicitation program.
  • Monitor production of all top accounts and evaluate trends within your market.
  • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
  • Meet or exceed call goals (i.e. sales solicitation calls) as assigned by General Manager.
  • Invite clients to the hotel for entertainment, lunches, tours and site inspections, exhibiting key features and benefits of the property.
  • Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
  • Assist in the preparation of required reports in a timely manner.
  • Be familiar with all Ethan Allen Hotel’s selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
  • Working knowledge of Travel Click Hotelligence reports.
  • Use computerized sales management system to manage the Hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
  • Abide by Prime Selling Time (PST).
  • Attend all Hotel required meetings and trainings.
  • Must work in the evenings occasionally for client events.

Job Requirements

Knowledge, skills, and abilities:

  • High School diploma or equivalent required.   College course work in related field helpful.
  • Minimum 2 years sales experience in a hotel or a related field preferred.
  • Must be proficient in Windows applications, particularly with spreadsheets and word processing.
  • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Must be able to approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information



Ethan Allen is an Equal Opportunity/Affirmative Action Employer.  All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.  We are an E-Verify Employer. 




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