General Manager, Hotel in Danbury, CT at Ethan Allen Global Inc.

Date Posted: 7/26/2019

Job Snapshot

Job Description

Requisition ID: 006378

Position Summary:

Located in Danbury, Connecticut, the Ethan Allen Hotel is where livable luxury and simple pleasures infuse every moment. A stay at The Ethan Allen Hotel is defined by genuine warmth, ease of service and sophistication in an elegant yet laidback style devoted to Ethan Allen’s aesthetic of simple, livable luxury. In every facet, the hotel’s social areas and 200 rooms and suites showcase the legendary craftsmanship and interiors that define the Ethan Allen lifestyle, offering an experience of exceptional comfort and service, ease and elegance, and sophistication and style. Located 90 minutes from NYC, business and leisure guests enjoy world-class amenities and services catering to every need, including courtesy transportation, a 24-hour fitness center and an outdoor pool with poolside dining. The award-winning 21 Lake Restaurant & Bar serves fresh, locally inspired cuisine, and the restaurant’s bright solarium provides the ideal venue for enjoying a sunset cocktail or breakfast and coffee on a warm summer morning. The expansive conference facilities accommodate everything from a small bridal shower or anniversary party for ten, a bar/bat mitzvah for 250 or a fundraiser for 500. Creative event planners design an experience including customized catering cuisine that perfectly captures the client’s style.

The General Manager is responsible for developing and executing all areas for this full service, high volume luxury hotel, banquet facility and restaurant and bar.  Major areas of focus include the Hotel’s overall performance as it relates to room occupancy, food and beverage operations, and banquets and meetings. In all three major business areas, special emphasis on enhancing the sales and marketing strategies to drive revenue generation, thereby increasing profitably while enhancing the guest experience. Responsible to lead and manage the staff to ensure strong associate engagement and positive morale, which also contributes to guest satisfaction.  Critical is the ability to operate in an entrepreneurial fashion and be skilled at cultivating relationships with key community partners to raise brand awareness and increase profitably.


Essential Duties and Responsibilities:

  • Directs and develops all aspects of the full-service Hotel, Banquet and Restaurant.
  • Maximizes room yield, food and beverage and events through innovative sales practices and yield management programs.
  • Develop and implement departmental goals and objectives to ensure continual growth, operational effectiveness and exceptional services standards. 
  • Ability to analyze operational effectiveness, including P&L, identifying areas of success, opportunity for improvement, while implementing change as needed. 
  • Address and remedy guest concerns and associate issues effectively and timely.  
  • Manage and develop the Hotel Executive team to ensure career progression and development.
  • Plays an active role in the recruitment and onboarding of all new hires to ensure associates understand hotel’s philosophy on the guest experience coupled with policies and practices that guide the daily workings of the hotel.
  • Identify and implement cost savings initiatives to ensure profitable financial outcomes.
  • Develop and implement sales tactics to maximize operating effectiveness. 
  • Promote Hotel offerings and participate in localized industry and trade events.
  • Utilizes social media to raise hotel brand awareness

Job Requirements

Knowledge, skills, and abilities:

  • Bachelor’s degree in business administration, Hotel and Restaurant Management, or similar field with a minimum of seven years progressive experience related to hospitality general management in a luxury environment
  • Proven expertise successfully driving the performance of luxury boutique hotels.
  • An in-depth knowledge of hotel systems, procedures and best practices in all areas of hotel management.
  • Expertise in owning and developing Hotel operations including Hotel Front Desk, Housekeeping, Sales and Marketing, Restaurant and Banquet.
  • Recruit, select, onboard and train new associates for long-term success.
  • Ability to conduct financial analysis and make sound decisions related to operational effectiveness.


Ethan Allen is an Equal Opportunity/Affirmative Action Employer.  All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.  We are an E-Verify Employer.