Design Team Leader in Wichita, KS at Ethan Allen Global Inc.

Date Posted: 10/2/2020

Job Snapshot

Job Description

Requisition ID: 007677

 


GENERAL OBJECTIVES 


Primarily responsible for the management, development, training and motivation of associates assigned to their design team while maintaining a high level of customer contact and achieving sales goals. Actively coach design team associates to raise professionalism of the design services.  Partner with each associate to manage design projects, customer contacts and relationships, sales volume, design consultant effectiveness and overall customer satisfaction.  Hold design teams accountable to attain goals.


  Specific Responsibilities


  • Follow operational policies and procedures to ensure fiscal control, security of company assets, inventory management and design center safety.  Ensure that all policies are communicated to staff and posted as required.
  • Follow Ethan Allen’s Leadership Principles including implementing change initiatives and developing successful relationships with staff.  Hold staff accountable through coaching and supervision to meet or exceed established sales budgets and benchmarks.
  • Drive new business and increase sales by marketing initiatives, including but not limited to, partnering with local businesses, developing the Interior Design Initiative and Realtor Referral Programs, as well as using social medial blogs, micro-blogs, on-line forums, and other digital channels for on-line interaction and connection.
  • May supervise the functions of Visual Merchandiser position to ensure brand projection is consistent with policy guidelines. 
  • May supervise functions of Soft Goods Specialists to ensure continued growth and profitability of the soft goods business.
  • Evaluate and provide direction for associate performance in accordance with company policy.  Provide constructive feedback to all associates reporting to them including daily interaction and timely completion of annual performance reviews. 
  • Work with District Design Manager and/or human resources to consistently implement disciplinary action and performance management in accordance with company guidelines. 
  • Ensure adherence to all company policies such as Code of Conduct policies, workplace harassment, sexual harassment, discrimination and/or retaliation.
  • Maintain a locked and confidential personnel file on all employees.
  • Effectively manage customer contacts and relationships to improve customer service, build sales volume, improve designer effectiveness, and increase overall customer satisfaction.
  • Manage the design associates to increase the overall performance of the Design Center/Studio. 
  • Maintain clear lines of communication with the District Design Manager on sales, performance issues and customer service.
  • Responsible for the recruitment and hiring of all associates within the design center. 
  • Evaluate design consultants’ performance using such tools as the Designer Performance System.  Create action plans as necessary to support performance improvement.
  • Foster a team environment that expedites the closing of design projects.
  • Create and nurture a positive team environment that contributes to staff retention.
  • Participate in all design projects, including interacting with customers, to ensure the customer’s design needs are achieved.
  • Maintain a system to monitor the status of all open and pending design projects. Review appointments and closing strategies.
  • Utilize corporate systems, technology and training to maximize efficiency in designing projects, creating presentations and providing professional service.
  • Conduct group and one-on-one strategy meetings with all design team associates and create timely action plans as necessary. 
  • Remain current on design and color trends to create fashionable design solutions.
  • Represent Ethan Allen, at all times and under any circumstances, in a professional and appropriate manner.  

 

Job Requirements

QUALIFICATIONS


Education/Experience


A minimum of ten years, combined, practical interior design experience and interior design education, two or four year degree, from an accredited institution and eligible for CQRID or NCIDQ certification. Proven sales background in residential interior design. Broad knowledge of interior design and effective sales techniques. Supervisory experience required.


Other Requirements


An entrepreneurial attitude and approach with strong communication and organizational skills.  This position requires team leadership and the ability to manage the design process including the ability to review and provide feedback on design projects using technical and creative skills in color and space planning.  Demonstrated ability to practice residential interior design. Ability to train and coach for design, product knowledge, sales performance and customer service.  Must be able to work holidays, evenings and weekends.  Must possess valid driver’s license with a good driving record and provide own transportation.


Ethan Allen Retail has been a leader in the luxury home furnishings and interior design business for more than eighty years. We are a global style authority, spanning twelve countries on three continents. We built our company on a vertically integrated business model that has stood the test of time. We believe our associates are our greatest assets, and that talent, drive, and customer focus should be rewarded. We employ the best in the furniture industry and offer exceptional training and support by utilizing the latest technology and proven business practices. We provide a clear career path for interior design professionals and design-minded business people as well as superb earnings opportunities and outstanding benefits.  We provide a clear career path for interior design professionals and design-minded business people as well as superb earnings opportunities and outstanding benefits.

Ethan Allen is an Equal Opportunity/Affirmative Action Employer.  All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.  We are an E-Verify Employer.

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