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Delivery Scheduler in Pomona, CA at Ethan Allen Global Inc.

Date Posted: 5/30/2019

Job Snapshot

Job Description

Requisition ID: 005994

 


 

GENERAL OBJECTIVES


Execute the tasks necessary to schedule delivery of our furniture into the customer’s home.


 

SPECIFIC RESPONSIBILITIES


  • Manage all delivery scheduling functions for assigned store(s).
  • Utilize system information and reports to identify deliverable orders.
  • Research any available orders that customer may have via system and open order reports.
  • Contact customer to schedule deliveries for all items that are currently available and in the warehouse.
  • Maintain delivery schedules based on outlined route list.
  • Maximize delivery trucks and routes based on schedules and ensure that delivery goals are met.
  • Run scheduling reports to ensure that the budgeted goal for deliveries is being met.
  • Work closely with other schedulers and routing manager to maximize routes.
  • Suggest and participate in developing “special" routes to satisfy out-of-area customer deliveries.
  • Work closely with receiving specialist and inventory specialist on reschedules and product availability.
  • Process credit cards as required by drivers ensuring that the appropriate store and COD information is being provided.
  • Call customers in advance of the actual delivery with three-hour delivery windows. Perform delivery confirmation telephone calls to customers.

Job Requirements

QUALIFICATIONS


 Education


High school education.


 Experience


One to two years in a customer service related position.


 Other Requirements


Excellent communication skills.  Ability to work well with others.  Basic computer skills are necessary.  Must be able to work holidays and weekends.


Ethan Allen has been a leader in the luxury home furnishings and interior design business for more than eighty years. We are a global style authority, spanning twelve countries on three continents. We built our company on a vertically integrated business model that has stood the test of time. We believe our associates are our greatest assets, and that talent, drive, and customer focus should be rewarded. We employ the best in the furniture industry and offer exceptional training and support by utilizing the latest technology and proven business practices.

Ethan Allen is an Equal Opportunity/Affirmative Action Employer.  All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.  We are an E-Verify Employer.

 

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