Customer Service Coordinator in Chester Springs, PA at Ethan Allen Global Inc.

Date Posted: 11/9/2018

Job Snapshot

Job Description

Requisition ID: 005413

 


GENERAL OBJECTIVES


The Customer Service Coordinator provides exceptional “after the sale” service for our customers.


SPECIFIC RESPONSIBILITIES


  • Handle post-delivery customer service inquiries.
  • Schedule service technicians for in-house service calls.
  • Notify customers of pre-delivery damages or errors that will cause a reschedule.
  • Monitor all open customer service requests.
  • Maintain service logs and files.
  • Track service requests by store, customer, designer and type of service category.
  • Assist in providing service trend reports.
  • Process SRs for parts orders and repair and return orders.
  • Assist in RA paperwork and track for completion of credit.
  • Work with inventory control personnel to ensure proper disposition of damaged inventory.
  • Assist in coordination of reorders or repairs of inventory and service charge-backs.
  • Provide back-up support to the schedulers.
  • Interface with store personnel as required.
  • Provide delivery and service update reports for store personnel.
  • Conduct “post service” surveys with customers.
  • Perform any other duties as required.

 

Job Requirements



QUALIFICATIONS




Education


High school graduate preferably with an Associate’s degree with courses in business and communications or comparable experience.


Experience

One to two years retail background with emphasis in customer service.


 Other Requirements


Strong communication and listening skills.  Ability to work well with others.  Solid understanding of Ethan Allen’s products and warranties.  May require holiday, evening and weekend hours.


Ethan Allen has been a leader in the luxury home furnishings and interior design business for more than eighty years. We are a global style authority, spanning twelve countries on three continents. We built our company on a vertically integrated business model that has stood the test of time. We believe our associates are our greatest assets, and that talent, drive, and customer focus should be rewarded. We employ the best in the furniture industry and offer exceptional training and support by utilizing the latest technology and proven business practices. 

Ethan Allen is an Equal Opportunity/Affirmative Action Employer.  All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.  We are an E-Verify Employer.

 

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