Weekend PT Client Service Specialist | King of Prussia Mall in King of Prussia, PA at Ethan Allen Global Inc.

Date Posted: 6/27/2022

Job Snapshot

Employee Type:

Part-Time
Location:

King of Prussia, PA
Job Type:

Admin - Clerical
Customer Service
Design
Experience:

Not Specified
Date Posted:

6/27/2022

About Us

WHO WE ARE
From a small corner of Vermont to a place in the global economy, we’ve built—and earned—our reputation as the quintessential American brand. We’re also one of the world’s leading interior design authorities, operating approximately 300 Design Centers in 14 countries on three continents, and combining cutting-edge design technology with the kind of personal service that never goes out of style.

HOW WE WORK
We hire the best of the best and encourage them to do world-class work together. Our associates are encouraged to grow and take on new challenges, equipping themselves for even more fulfilling roles as their career journey progresses. Add a sense of community that inspires people to support one another, plus excellent compensation, and flexible schedules, and you have a recipe for long-lasting career satisfaction.

WHAT MATTERS TO US
We still make about 75% of our products in our own North American workshops, ensuring quality from product concept to design to manufacturing to delivery. We're proud to be champions of fair working conditions, economic opportunity, and sustainability, both within our own walls and for the artisans who craft our unique products.

Job Description

Requisition ID: 012418

Our very busy King of Prussia Design Center is looking to add a key Front Desk Associate to our design team. Weekends are busy, so we are looking for a outgoing multitasker focused on providing great service to our clients.

Shifts are Saturdays from 9:30am to 6:30pm, Sundays from 11:30am to 5:30pm, and Mondays from 9:30am to 6:00pm.

If you're interested, please apply today! Be sure to meet our team by visitingwww.ethanallen.com/kingofprussia

GENERAL OBJECTIVES

Acts as first point of contact for clients in the Design Center and on the phone by responding in a professional and courteous manner. Manages the rotation of client assistance.

SPECIFIC RESPONSIBILITIES

Greets all visitors and guests upon entering Design Center and provides appropriate assistance
Learns and uses language of design and home furnishings to assist clients in getting oriented to the store.
If Design Consultant is not available, may assist clients by directing them on tour of Design Center, reviewing style book, lifestyle projections, and/or booking appointment with a Design Consultant.
Manages phone traffic including, but not limited to, answering and directing calls, retrieving and forwarding messages from voice-mail and activating messages system at end of the day.
Schedules appointments for design team members, and deliveries for our clients
Assists team with general administrative and clerical duties required for daily function of business. Maintains up to date files (electronic and paper), prepares follow-up correspondence, maintains various logs, and assignment lists.
Updates master and design center price pages and product books. Orders memo fabric swatches for clients.
Organizes client project information.
Follows up as necessary to insure timely and appropriate service to staff members and clients.
Perform any other duties as required.

Job Requirements

Requirements

QUALIFICATIONS

Education

High school graduate or equivalent.

Experience

Two or more years experience in customer service support and/or receptionist role, preferably in a design, dealership, banking, or retail environment.

Other Requirements

Excellent communication and listening skills, a pleasant demeanor along with a professional appearance and ability to work well with people. Enjoys working in creative environment.
Organized and detail oriented with ability to handle multiple priorities.
Interested in the field of interior design, fashion and style.
Proficient in basic computer skills.
Familiarity with Microsoft Office 365 environment.
Must be able to work holiday Mondays and weekends.

Ethan Allen has been a leader in the luxury home furnishings and interior design business for more than eighty years. We are a global style authority, spanning twelve countries on three continents. We built our company on a vertically integrated business model that has stood the test of time. We believe our associates are our greatest assets, and that talent, drive, and customer focus should be rewarded. We employ the best in the furniture industry and offer exceptional training and support by utilizing the latest technology and proven business practices.

Ethan Allen is an Equal Opportunity/Affirmative Action Employer. All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We are an E-Verify Employer.