Weekend PT Client Service Specialist | Chadds Ford in Chadds Ford, PA at Ethan Allen Global Inc.

Date Posted: 9/10/2021

Job Snapshot

Job Description

Requisition ID: 011663

Our Chadds Ford Interior Design Center is looking to add a key Front Desk Associate to our design team.  Weekends are busy, so we are looking for a outgoing multitasker focused on providing great service to our clients.  Shifts are Saturdays from 9:30am to 6:30pm, Sundays from 11:30am to 5:30pm, and Mondays from 9:30am to 6:00pm.  If you're interested, please apply today!  Be sure to meet our team by visiting: www.ethanallen.com/chaddsford

 


GENERAL OBJECTIVES


 Acts as first point of contact for clients in the Design Center and on the phone by responding in a professional and courteous manner. Manages the rotation of client assistance.


SPECIFIC RESPONSIBILITIES

  • Greets all visitors and guests upon entering Design Center and provides appropriate assistance
  • Learns and uses language of design and home furnishings to assist clients in getting oriented to the store.
  • If Design Consultant is not available, may assist clients by directing them on tour of Design Center, reviewing style book, lifestyle projections, and/or booking appointment with a Design Consultant.
  • Manages phone traffic including, but not limited to, answering and directing calls, retrieving and forwarding messages from voice-mail and activating messages system at end of the day.
  • Schedules appointments for design team members, and deliveries for our clients
  • Assists team with general administrative and clerical duties required for daily function of business. Maintains up to date files (electronic and paper), prepares follow-up correspondence, maintains various logs, and assignment lists.
  • Updates master and design center price pages and product books. Orders memo fabric swatches for clients.
  • Organizes client project information.
  • Follows up as necessary to insure timely and appropriate service to staff members and clients.
  • Perform any other duties as required.

Job Requirements

QUALIFICATIONS


Education


 High school graduate or equivalent.


Experience


 Two or more years experience in customer service support and/or receptionist role, preferably in a design, dealership, banking, or retail environment.


 Other Requirements


  • Excellent communication and listening skills, a pleasant demeanor along with a professional appearance and ability to work well with people. Enjoys working in creative environment.
  • Organized and detail oriented with ability to handle multiple priorities.
  • Interested in the field of interior design, fashion and style.
  • Proficient in basic computer skills.
  • Familiarity with Microsoft Office 365 environment.
  • Must be able to work holiday Mondays and weekends.

Ethan Allen has been a leader in the luxury home furnishings and interior design business for more than eighty years. We are a global style authority, spanning twelve countries on three continents. We built our company on a vertically integrated business model that has stood the test of time. We believe our associates are our greatest assets, and that talent, drive, and customer focus should be rewarded. We employ the best in the furniture industry and offer exceptional training and support by utilizing the latest technology and proven business practices.

Ethan Allen is an Equal Opportunity/Affirmative Action Employer.  All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.  We are an E-Verify Employer.