Service Center-Warehouse Supervisor in Mississauga at Ethan Allen Global Inc.

Date Posted: 9/16/2022

Job Snapshot

Job Description

Requisition ID: 012802

Manage all processes of receiving, picking and prep of product for home delivery in the Service Center. Ensure inventory accuracy and secure storage of all products in the Service Center. Maintain a safe work environment with enforcement of all safety procedures and policies. Oversee functions related to proper storage and safe delivery of furniture to customers.  Assist in all functions related to the safe management, storage and delivery of our product.  Provide oversight to staff and/or temporary workers, including outside delivery services and in-home warranty service.  Meet set monthly delivery goals.


  •  Supervise inbound receiving of product and accurate placement in the Service Center inventory
  • Manage picking, opening and prep of all outbound product for delivery including assigning pick lists and prep assignments including re-upholstery of COGS
  • Properly disposition items that do not meet Ethan Allen standards for delivery.
  • Assign, track and communicate with Customer Service scheduling of Special Inspections
  • Utilize RF Barcode scanning for accurate movement and placement of product in the Service Center.
  • Prepare furniture for delivery to customer, open product, inspect each piece to meet Ethan Allen quality standards. Assist with prepping of all products for delivery.
  • Inspect returned and refused product for condition and determine disposition and accurately update inventory accordingly.
  • Participate in Quarterly cycle counts in partnership with the Service Center Manager
  • Assist in maintaining a clean and organized Service Center
  • Monitor compliance and enforce all required safety policies.
  • Support in maintaining a clean and organized warehouse.
  • Report any internal damage of product in the Service Center Enforce all company security procedures including arming and disarming of the alarm systems.
  • Perform any other duties as required.

Job Requirements

Education:  High school diploma or equivalent

Experience:  Minimum three (3) years previous experience in a furniture warehouse or distribution.

Other Requirements:  Ability to work independently, multitask and delegate.  Ability to follow oral and written instructions.  Ability to lift heavy objects. Required to inspect all products to verify standards of quality.  Is required to operate and train personnel on warehouse equipment and processes, such as lift truck, RF Scanners and computer barcode systems.  Must be in good physical condition, heavy lifting required.  Evening and weekend work may be required.  Must have computer knowledge and strong communication skills.

Benefits are an important part of the total compensation that are offered, providing peace of mind and financial well-being.  Ethan Allen is committed to offering a variety of benefits that allow associates to choose whether or not to participate based on personal and family needs.  Some of the benefits offered are Prescription Drug Coverage (including Employer contributions and Vision plans, RRSP plan (with Employer matching contributions) , Life Insurance, Short and Long-Term Disability (FT associates only), Health Care & Dependent Care, Life Insurance, Critical Care Insurance, Accident Insurance, Employee Purchase Program, and Employee Referral Bonus Program.

Ethan Allen is an Equal Opportunity/Affirmative Action Employer.  All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.  We are an E-Verify Employer.