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Service Center-Customer Service Supervisor in Hinesville, GA at Ethan Allen Global Inc.

Date Posted: 3/6/2019

Job Snapshot

Job Description

Requisition ID: 005830

 


 

GENERAL OBJECTIVES


To achieve exceptional customer service as it relates to post-purchase issues.  Create and execute a positive approach to problem solving through the collaborative efforts of the entire organization.


 

SPECIFIC RESPONSIBILITIES


  • Manage and oversee all aspects of customer service including scheduling.
  • Ensure quality of prep work by inspecting all consumer goods prior to delivery.
  • Serve as liaison between customer, factory, service center, store and consumer affairs department.
  • Research and resolve customer inquiries.
  • Maintain and analyze customer service log to identify repeat problems.
  • Track results of service calls made by the service technicians.
  • Follow-up after in-home service calls to ensure customer satisfaction.
  • Conduct training meetings at the stores on service issues for managing customer expectations.
  • Manage SR processing.
  • Ensure RA credits are submitted properly (i.e., in a timely manner with supporting documentations).
  • Process charge backs for delivery related damages.
  • Work with store and service department in solving customer concerns.
  • Review scheduling reports to monitor and maximize effectiveness of schedules.
  • Perform any other duties as required.

 

Job Requirements



QUALIFICATIONS




 Education


 BS or BA degree with courses in business and management or the equivalent.


 Experience


 Two to three years prior experience in consumer relations and management.


 Other Requirements


Strong communication and organizational skills.  Ability to train and recognize deficiencies in performance and service procedures.  Sensitivity to designer and customer needs to achieve optimum results through understanding of Ethan Allen product and programs.  May require holiday, evening or weekend work hours.


Ethan Allen has been a leader in the luxury home furnishings and interior design business for more than eighty years. We are a global style authority, spanning twelve countries on three continents. We built our company on a vertically integrated business model that has stood the test of time. We believe our associates are our greatest assets, and that talent, drive, and customer focus should be rewarded. We employ the best in the furniture industry and offer exceptional training and support by utilizing the latest technology and proven business practices.

Ethan Allen is an Equal Opportunity/Affirmative Action Employer.  All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.  We are an E-Verify Employer.

 

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