Service Center-Customer Service Coordinator in Union City, CA at Ethan Allen Global Inc.

Date Posted: 2/11/2019

Job Snapshot

Employee Type:

Full-Time
Location:

Union City, CA
Job Type:

Retail
Experience:

Not Specified
Date Posted:

2/11/2019

About Us

A strong American brand with global reach. A design authority with a modern attitude. A high-quality manufacturer. An innovative retailer. A destination for the one-stop shopper. A full-service Design Center staffed by design professionals who make house calls.

We are all of these things, but, most important, at Ethan Allen we are people who love our homes. And we believe passionately that everyone should love theirs. Homes are powerful. Home is the blueprint for your life. Our work is that simple. And that complex. The well-designed home never goes out of fashion, but its definition is always changing. Every day, we challenge ourselves to create exceptional, relevant, and stylish furniture and accessories. We customize. We travel the world for design inspiration. In my job I’m constantly on the road. I know just how hard it is to find time to create a home. That’s why I’m so proud of our complimentary professional design service. With all the demands of modern life, busy people really need the help of a trusted design pro in making a comfortable home.

I also insist that Ethan Allen provides value, not just with our unique service, but also with free local delivery (which is rarer than it should be in this world); creative financing; and a business structure that gives us remarkable control over costs. We do it all: design, manufacture, market, distribute, deliver, and install. We set the standard for the attainable and well-designed home. And that’s all we want. It’s that simple and that complex.

M. Farooq Kathwari Chairman, President and CEO

Job Description

Requisition ID: 005734

GENERAL OBJECTIVES

The Customer Service Coordinator provides exceptional “after the sale” service for our customers.

SPECIFIC RESPONSIBILITIES

Handle post-delivery customer service inquiries.
Schedule service technicians for in-house service calls.
Notify customers of pre-delivery damages or errors that will cause a reschedule.
Monitor all open customer service requests.
Maintain service logs and files.
Track service requests by store, customer, designer and type of service category.
Assist in providing service trend reports.
Process SRs for parts orders and repair and return orders.
Assist in RA paperwork and track for completion of credit.
Work with inventory control personnel to ensure proper disposition of damaged inventory.
Assist in coordination of reorders or repairs of inventory and service charge-backs.
Provide back-up support to the schedulers.
Interface with store personnel as required.
Provide delivery and service update reports for store personnel.
Conduct “post service” surveys with customers.
Perform any other duties as required.

Job Requirements

QUALIFICATIONS

Education

High school graduate preferably with an Associate’s degree with courses in business and communications or comparable experience.

Experience

One to two years retail background with emphasis in customer service.

Other Requirements

Strong communication and listening skills. Ability to work well with others. Solid understanding of Ethan Allen’s products and warranties. May require holiday, evening and weekend hours.

Ethan Allen has been a leader in the luxury home furnishings and interior design business for more than eighty years. We are a global style authority, spanning twelve countries on three continents. We built our company on a vertically integrated business model that has stood the test of time. We believe our associates are our greatest assets, and that talent, drive, and customer focus should be rewarded. We employ the best in the furniture industry and offer exceptional training and support by utilizing the latest technology and proven business practices.

Ethan Allen is an Equal Opportunity/Affirmative Action Employer. All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We are an E-Verify Employer.

earetail

Apply Not ready to Apply?