Night Auditor in Danbury, CT at Ethan Allen Global Inc.

Date Posted: 10/24/2019

Job Snapshot

Job Description

Requisition ID: 006705

 Essential Functions:

  •  Must have knowledge and understanding of all front desk associate job requirements.
  • Record messages for next shift and management, especially guest related issues and early morning call outs.
  • Communicate with housekeeping and front desk of any no-shows, room moves, early check-outs, etc.
  • Have a thorough working knowledge of hotel property management system, Opera.
  • Working knowledge of all rates, packages, and booking restrictions.
  • Monitor guest accounts and post charges.
  •  Review accounts and charges with guests during the check out process.
  •  Professionally handle guest complaints, solving problems, and follow up using Ethan Allen's service culture standards, apologize and empathize with guests when responding complaints.
  •  Record guest comments or complaints, referring customers to managers as necessary.
  •  Maintain the lobby and sitting area including ensuring the coffee, other beverages and snacks are replenished and maintained.
  •  Handle all lost and found inquiries efficiently and professionally, following proper guidelines
  •  Recording and setting wake up calls.
  •  Deposit guests' valuables in hotel safes or safe-deposit boxes.
  •  Responsible for safekeeping and issuance of keys.
  •  Responsible for handling department banks.
  •  Balancing of daily postings and revenue in system.
  •  Timely and accurate preparation and distribution of daily reports be email.
  • Expeditious and diplomatic resolution of guest issues.
  •  Full knowledge in all emergency procedures (fire, safety, disaster, etc.).
  •  Security checks of entire building are done routinely through the night, including locks and energy efficiency program.
  • Accurate preparation of VIP, complimentary, house use rooms and out of order lists.
  •  Ensure proper registration of guests and credit procedures are followed.
  •  Efficient processing of guaranteed/no show billings.
  •  Adhere to all systems and controls procedures.
  •  Complete third shift night audit checklist and responsibilities are complete.
  •  Completion of the M3 Night Audit spreadsheet each shift (total estimated time for all of this would be 30 minutes).
  •  Entry of the daily report data from the summary page of the above report into the M3 Acknowledge Accounting system (total estimated time 30 minutes).
  • Exporting of the Daily Reports from M3 and emailing same to various department heads at the hotel (estimated time 5 minutes).

 

 

Job Requirements

Hotel Specific Essential Functions:

  •  Flexibility to step into whatever role is needed at the time in order to deliver exceptional customer service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions.
  •  Ability to comply with all hotels policy and procedures.
  •  Ability to read, write, understand and speak English
  •  Ability to work 11pm to 7am any night of the week if needed (ie. Cover vac., sick days, etc.).
  •  Ability to stand for 8 hrs length of time
  •  Ability to lift 30 lbs.
  •  Ability to bend frequently during a shift
  • Technology and Equipment:
  • Knowledge of M3 accounting software, Windows office pack, Excel, Outlook, Word and Multi-line phone system
  • Intermediate computer skills
  • Maintain room inventory on property operating system
  • Processes credit card transactions on a credit card terminal

Ethan Allen is an Equal Opportunity/Affirmative Action Employer.  All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.  We are an E-Verify Employer. 

 

eahotel

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