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Distribution Operations Manager in Maiden, NC at CB Network

Date Posted: 5/15/2019

Job Snapshot

Job Description

Requisition ID: 006115

Position Summary:

Oversee the day to day operations and performance of the 125,000 square foot distribution center in Maiden, NC.  Lead a team of distribution center associates in all general distribution related activities such as order processing, receiving, picking, customer service, inventory control, staffing, inbound/outbound transportation, facilities management, scheduling, and load planning.  Heavy focus on all UPS direct to consumer and store programs, including Amazon Prime parcel shipments.  Provide direction, planning and motivation to reach the highest levels of service while keeping expenses aligned with corporate objectives.


Essential Duties and Responsibilities:

  • Manage daily load planning and scheduling for inbound and outbound shipments, ensure outbound freight is tendered.  Ensure all UPS direct to consumer shipments are processed in accordance to standardized release schedules and procedures to ensure timely movement to customers.  Manage Sample Program fulfillment for hanging fabric samples, memo fabric swatches, fabric cards, and wood chips samples.
  • Manage daily labor demand planning to balance warehouse workload between activities such as receiving, picking, and shipping.
  • Provide direction, motivation, and support to a diverse support team while fostering a hands-on management style through leading by example.
  • Direct supervision includes all distribution center staff such as receiving, picking, loading, and administrative associates.
  • Provide excellent customer service, problem solving, and communication between company departments, divisions, and external Ethan Allen customers.
  • Maintain the integrity of the inventory through adhering to inventory control guidelines, managing Overs Shorts & Damages, and reducing inventory variances.  Monitor storage capacity levels and ensure products are safely stored at all times.  Ensure that distressed inventory and freight claims are followed through to resolution.
  • Maintain focus on employee relations, training, cost reduction, safety, continuous improvement, service level objectives, and staff skill levels.
  • Support other Distribution Centers, manufacturing facilities, and warehouses to ensure success of the overall supply chain.
  • Assist with day to day HR activities and initiatives to insure all areas remain in compliance and meet state and federal guidelines as directed by corporate headquarters.  Comply with all C-TPAT certification requirements.
  • Develop standards, routines, and cross training programs to enhance the effectiveness and efficiency of the operations.

Job Requirements

Knowledge, skills, and abilities:

  • Bachelor’s Degree or equivalent with a minimum of ten (10) years of relevant work experience in a manufacturing or distribution environment, including at least five years at a Distribution Center management level.
  • Excellent communication (verbal and written), leadership, organization, customer service, time management, and interpersonal skills required.
  • Analytical skills required, including frequent problem solving.
  • Must have extensive knowledge as to how to operate forklifts, platform lifts, and clamp trucks.
  • Excellent computer skills, including Outlook and Excel. Extensive experience using ERP systems and barcode processing for order and inventory management; AS/400 (JD Edwards) operating system is highly desired.
  • The ability to travel up to 5% visiting other distribution centers, warehouses, and headquarters.


Ethan Allen is an Equal Opportunity/Affirmative Action Employer.  All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.  We are an E-Verify Employer.



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