Banquet Supervisor in Danbury, CT at Ethan Allen Global Inc.

Date Posted: 8/8/2022

Job Snapshot

Job Description

Requisition ID: 012440

Essential Functions:

  • Assist in managing the banquet staff during each function to ensure; staff is in proper uniform- cleaned and pressed, all side work pre and post event is completed, high service standards are adhered to and performed nightly
  • Ensure the details of all functions are set-up correctly per customer request
  • Conduct pre-meal meetings with banquet staff prior to guest arrival.  Inspect room setup and print menus/menu cards as needed
  • Work with Front of House F&B Manager assisting with weddings, bar/bat mitzvah, social functions, and necessary paperwork
  • Assist Front of House F&B Manager with some administrative responsibilities such as entering activities, sending information to existing and new customers, obtaining counts etc.
  • Work with Front of House F&B Manager in developing consistent detail meetings, ceremony rehearsals and tastings for events
  • Maintain and update BEO folder as needed. Write any guest feedback or comments down for future reference
  • Willingness to work weekends, holidays, and flexible hours.
  • Act as Manager on Duty (MOD) as needed
  • Maintain cleanliness in all F&B areas
  • Take part in ordering and receiving all beverages, specials, organization of monthly and quarterly inventories
  • Ensure all TIPS policies and procedures are followed, work with the Front of House F&B Manager in making sure all associates in the department are TIPS certified
  • Conduct weekly one on one’s with the Front of House F&B Manager
  • Communicate with culinary, event and sales team on a frequent basis to define the customer’s needs and if there is a best suggested practice for the future
  • As needed, assist Accounting Manager with auditing F&B banks 
  • Flexibility to step into whatever role is needed at the time in order to deliver exceptional customer service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions
  • Misc items to assist with the performance with the overall hotel

Job Requirements

Hotel Specific Essential Functions:

  • Excellent customer Service
  • Clear communication
  • Supervisory Manager Experience in a customer service field
  • Critical-thinking and reasoning
  • Ability to meet deadlines and multitask
  • Bartender/Server Experience
  • Ability to work long hours under pressure
  • Ability to stand for 8 to 10 hrs length of time
  • Ability to lift 50 lbs.
  • Ability to bend frequently during a shift
  • Ability to read, write, understand and speak English
  • Ability to hear and verbally communicate to all customer requests.
  • Willingness to work weekends, holidays, and/or flexible hours
  • Comply with hotel policy regarding attendance and attire

Technology and Equipment:

  • Micros, Microsoft Excel, Word, Publisher, Delphi

Working Environment:

  • Hotel property with 193 guest rooms
  • Work will primarily take place at Function Rooms, F&B outlets and Kitchen
  • Group and solo work
  • Practice and observe all safety procedures
  • Interior of hotel, in all areas with exposure to extreme temperatures.
  • Exterior of hotel with exposure to weather conditions.
  • Exposure to various hazardous chemicals.

Benefits are an important part of the total compensation that are offered, providing peace of mind and financial well-being.  Ethan Allen is committed to offering a variety of benefits that allow associates to choose whether or not to participate based on personal and family needs.  Some of the benefits offered are two company subsidized Medical Plans with Prescription Drug Coverage and Health Savings Account (including Employer contributions), cost effective Dental and Vision plans, 401(k) plan (with Employer matching contributions and Profit Sharing), company provided Life Insurance, Short and Long-Term Disability (FT associates only), Flexible Spending Accounts – Health Care & Dependent Care, Commuter Saving Plans – Public Transit & Parking, Voluntary Whole Life Insurance, Voluntary Critical Care Insurance, Voluntary Accident Insurance, Employee Assistance Program, Employee Purchase Program, and Employee Referral Bonus Program.

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel.  The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager.  The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ethan Allen is an Equal Opportunity/Affirmative Action Employer.  All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.  We are an E-Verify Employer.